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Vacancy Details

Customer Services Contact Advisor

Employer:
Rochford District Council
Salary:
£17,681 - £20,541
Location:
Rochford, Essex
Contract:
Permanent
Working Pattern:
Full Time
Hours:
37 hours per week.
DBS Check:
No
Closing Date:
22/11/2018 at 17:00 PM
Reference:
RDS/18/80366
Rochford District Council

Our culture and values


We like our staff to be proactive and innovative. Being customer focused and willing to maximise your potential at work are expected. We all work together to achieve the very best for our residents which sometimes means getting involved in projects and trying new tasks outside of your day to day job role. We love our staff to suggest new ideas and to have enthusiasm to try out new experiences.

Benefits: Local Government Pension Scheme, generous annual leave, flexi scheme, staff discounts

The job role

Rochford District Council are looking for a Customer Services Contact Adviser to join our dedicated, multi-skilled Customer Services team. The post involves dealing with customers and members of the public by telephone and face to face, as well as providing administration support to a wide range of the Council’s frontline services.
You will need to be customer focussed and a confident communicator. You will need to good IT skills and an awareness of social media would be advantageous.
Experience of working within a customer facing role, dealing with multiple enquiries, as well as working to deadlines and under pressure is essential.


For an informal chat please contact Sarah Orchard, Customer Services Manager, on 01702 318133

How to apply

Please apply online via the link provided.

It is our policy that if you have not heard back within 3 weeks of the closing date you should assume that you have not been shortlisted on this occasion.

Further information on this vacancy

Apply Online